Microsoft Unveils New Cloud-Based CRM Offering

Microsoft Dynamics CRM Online helps government agencies reduce costs, improve citizen engagement and increase transparency

Microsoft on Tuesday showcased examples of how government organizations are using the recently announced Microsoft Dynamics CRM to improve citizen services, reduce operational costs and boost productivity. Unveiled yesterday by Microsoft CEO Steve Ballmer, Microsoft Dynamics CRM Online is the cloud service of the new Microsoft Dynamics CRM 2011 solution that is helping both public and private-sector organizations respond to the people they serve efficiently.